tip #12:
Listen Sympathetically

“The world is filled with polite, shy, inscrutable, unintelligible, tight lipped, superficial, dishonest and also honest people who for one reason or another do not say what they think. The search for freedom of speech has barely begun. Many do not reveal their thoughts because they are not sure what they think. Many would be braver in their speech if they were more certain of a sympathetic hearing. Many, particularly in places where success depends on conformity, are schooled to be hypocrites. The hidden thoughts in other people’s heads are the great darkness that surrounds us.”

— Theodore Zeldin, The Hidden Pleasures of Life